SHIPPING & RETURNS

Shipping Policy

Free shipping.

Customs and import taxes: Buyers are responsible for any customs and import taxes that may apply.

Delivery times

I do my best to respect shipping times showed on the order confirmation.
I do worldwide delivery and ship all paintings via DHL courier "Express shipping". Delivery usually takes about 1-2 business days for Europe and 4-8 business days for the other countries.

Please note that, I'll need your phone contact for the courier so that DHL will be able to send you a message when the artwork will be delivered and will be able to contact you to solve any issue.

Just a polite reminder that once I have shipped your item the shipping time is out of my hands, delays due to customs are unfortunate but do happen time to time. I thank you in advance for your politeness in respect to shipping enquiries!
Please note that I'm not responsible for delays due to customs.
All paintings are packed carefully in a strong cardboard box, shipped with DHL.
A tracking number will be sent to you.

Return & Exchange Policy

We want you to be thrilled with your purchase. Please contact us right away at simeoniartstudio@gmail.com if you feel there is a problem that needs to be addressed with your order and we will promptly work with you to come to a solution. 

All custom and made to order items are "final sale" and returns and refunds will not be accepted. Non-custom items are subject to a strict 10 day return policy and must be in new condition. 

To be eligible for a return, your item must be unused and in the same condition that you received it. Buyer is responsible for shipping securely in the original packaging, including insurance and tracking for the total cost of the item(s). Please contact us within 7 days should you feel a return is necessary at simeoniartstudio@gmail.com and we will work with you to begin initiating your return. We cannot offer refunds for any item that is not in its original condition, is damaged or missing parts for reasons responsible to the buyer, or items returned more than 10 days after the initial delivery.

REFUNDS: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We reserve the right to deny a refund or exchange if the item(s) returned are not in original condition or do not meet our quality standards. Shipping charges are non-refundable. Upon approval a credit will be applied to your original method of payment. It may take approximately 5-10 business days for your bank to process the refund before the funds apply to your account. 

EXCHANGES:

I don't accept exchanges

But please contact me if you have any problems with your order.